Refund policy

Return & Refund Policy

We want customers to be satisfied with their Northline Jacket purchase.

Return Window

Customers may request a return within 30 days of delivery.

Return Conditions

To be eligible for a return, items should:

• Be unworn and unused
• Be in their original condition
• Have original tags attached, when applicable
• Include original packaging, when applicable
• Not be damaged, altered, washed, or otherwise used

Non-Returnable Items

Items that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return.

How to Request a Return

To request a return, contact:

Email: support@northlinejacket.com
Phone: +1 (605) 518-6515

Please include your order number and the reason for your return.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will process the applicable refund to the original payment method.

Refund processing times may vary depending on the customer's bank or payment provider.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us as soon as reasonably possible with your order information and photographs of the issue.